Terms and Conditions

A customer or user is a person who registers an order or any use of nilebox services with her user information entered in the registration form.Also, since Nailbox is an online luxury goods website, according to the e-commerce law, a customer or consumer is any person who purchases goods or services for purposes other than business or professional occupation.

The products offered on the website are supplied by Nilebox from reputable manufacturers of famous Iranian brands, and all manufacturers cooperate with Nilebox and have provided their products to Nilebox.The products of all the manufacturers are checked by NileBox for their quality and originality and in the final approval It is sold on the site. Also, the credit of producers is checked by NileBox and the required documents are obtained from them.

 – Responsibilities related to quality, price, content, terms, are reviewed by NileBox and after the final approval of cooperation 

 – Orders placed by the buyerAnd after the final approval in one day, Nilebox will determine the shipping time depending on the person’s location in different countries The delivery time is from 15 days to 40 days, depending on the far or near country

– The delivery time is 15 to 40 working days for the goods of the manufacturers, which means that in case of purchase, the processing of the order starts at most 1 day after the time of order registration in Nilebox. 

 – 1 working day  means  the time of preparing and sending the goods to the Nilebox warehouse by the manufacturer, which may change depending on the type of goods.

– If there is a delay in processing the order, you will be notified via SMS and Nilebox will try to send the product/products to the buyer as soon as they are ready for re-production after the approval of the buyer.(This will be determined within 1 day)

– The final confirmation of thebuyer’s payment is done by NileBox within 24 hours. Because ensuring the availability of the product for the intended buyer 

 – Please note   that you must be careful in your purchase because due to the sensitivity of the product and its high value, it is not possible to return the product. Be sure to pay more attention to dimensions, color, and weight when buying 

 – Ask us any questions you have during the purchase, we will help you to be completely satisfied with the product(s) you have chosen.

When you use nilebox services, you place your online order or purchase, or you send an email to nilebox. This communication is done electronically and if your request complies with all principles and procedures, you agree that nilebox will respond to your request electronically (via email, SMS and other electronic services) Also, the email address and phone numbers that the customer registers in their profile are the only official email addresses and phone numbers approved by the customer, and all correspondence and responses on the website are done through them.nilebox may also send survey questions to some of its users or customers through the number 00989387388338.Therefore, sending any text message under the title of nilebox, with any other number, is a violation and abuse of the name of nilebox, and if you receive such a text message, please inform Info@nilebox.com for legal follow-up.

nilebox respects and protects the private information of people who use the site’s services.nilebox undertakes to protect your privacy to the best of its ability and in this regard, to develop the tAll content available through any of Nilebox’s services, such as text, graphics, logos, button icons, images, videos, downloadable and copyable items, data and all content produced by Nilebox are considered property of Nilebox. . And the right to use and publish all available content belongs to Nilebox, and any use without obtaining written permission, Nilebox reserves the right to prosecute.echnology required to make your use of the site more secure and safe. In fact, by using the nilebox site, you show your satisfaction with this policy.In addition, scripts, and service names that can be provided through any of the services created by nilebox and registered trademarks are owned by nilebox and any use for commercial purposes is prosecuted. Authorized users to exploit and use the product list, technical specifications, price and any use of derivatives of the nilebox website or any of the services or content, download or copy information for commercial purposes, any use of data They are not mining, robots, or similar methods such as data collection and mining tools, and all such rights are expressly reserved by nilebox.In case of using any of the Nilebox services, users are responsible for maintaining the confidentiality of their account and password, and all the activities carried out under the user account or password are the responsibility of the users. NailBox sells products suitable for use by people under 18 years of age, and if the users are younger than the mentioned age, they can purchase and pay with the information of their parents or legal guardians.The only official authority approved by us to communicate with you is the official base of this site i.e. www.nilebox.com. We do not contact you by any other method than sending letters from the official and confirmed addresses on the site.Nilebox website does not have any website with an address other than www.nilebox.com, nor any blog or ID on Internet chat programs like Yahoo Messenger or MSN Messenger, etc., and will never contact you through these methods.Users can only use the addresses mentioned in the contact us section to communicate.

– Working day means Saturday to Thursday every week, excluding public holidays in Iran, and all orders registered during working days and the first day after the holiday are processed. nilebox allows its customers to place orders 24 hours a day, 7 days a week.

– All orders registered on the nilebox website are placed in the processing queue by sending the order code via SMS and the invoice via email. nilebox always takes utmost care and effort in sending and delivering all registered orders. However, if a product is out of stock on nilebox,Even after placing the customer’s order, NileBox reserves the right to cancel the order or refund the order amount, or the customer can replace the final product with another product or order the product to be reproduced.

– In case of a problem in the final processing of the shopping cart, such as running out of stock or customer cancellation, the amount paid will be credited to the customer’s account within 48 to 72 working hours.

– In case of any error regarding the price and dollar value of the goods available on Nilebox website, Nilebox reserves the right to invalidate the order and purchase made by the customer. Nilebox will deposit and return the received funds as soon as possible within 48 to 72 working hours to the account declared by the customer and the customer accepts to be aware of this by entering the Nilebox website and will not have any claim in this regard.

– Users must complete the order form with correct and complete information when ordering the desired product. Obviously, if incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered.Therefore, the inclusion of addresses, e-mails and mobile and fixed contact numbers by the customer means that their authenticity has been confirmed, and if these items are not entered correctly or completely,In order to ensure the accuracy and certainty of order registration, Nilebox can request additional and more information from the customer. Customers can also enter the name, address and phone number of another person to receive the order

– The user name of each customer, both first and last name, must match the information of the identification documents, and if it does not match, the online store is not allowed to provide services.

– According to the registration of the order system, it is not possible to issue a new invoice or change its specifications, including changing the invoice issued in the name of another person.

Therefore, it is necessary for customers to pay attention to this issue when placing an order, and if they need to issue an invoice in the name of the buyer, when placing the order, select the option “complete personal information”. and complete your profile

Also, the address that the buyer registers or chooses as the delivery address,It will be included in the invoice and it is necessary for invoice applicants to pay attention to this point when placing an order in the name of the desired person.Because it will not be possible to change the address entered on the invoice after processing and confirming the order.

– Since Nailbox is an online luxury decoration website, ordering goods in large quantities is contrary to the consumer’s purpose.In case of registration of this item or orders with a large number of items,

– It is not possible to deliver orders in public places such as cafes, restaurants, hotels, etc., and the delivery address must be accurate and reliable.

– It should be noted that adding goods to the shopping cart does not mean reserving the goods and does not create any rights for customers. Also, before the final registration,Any changes, including changes in product inventory or price, will be applied to the product added to the shopping cartTherefore, to customers who have the desire and decision to make a definite purchase, especially about the products offered under the amazing title that have a limited number,It is recommended to finalize your order as soon as possible so as not to run out of stock or change the price of the goods.It is worth noting that the order is finalized only when users receive the shopping cart code (dkc) of their order, and it is obvious that nilebox has no responsibility for the products left in the shopping cart.

nilebox always tries its best to ensure that all orders reach its customers all over the world safely and without damage. Due to the safe and standard packaging of all shipments,Products purchased by customers are delivered to reliable shipping companies. Therefore, any accident during transportation and delivery is the responsibility of the transportation company.

The purpose of creating the comment section in Nilebox is to share the experience of buying and using the products sold. It is obvious that the comment section of Nilebox is different from other sites and social networks.In this section, every user is allowed to share their opinions within the framework of the terms and conditions of the site and view their opinion on the site after checking by experts. It is obvious that if the rules of the site are not followed in user comments, they will not be approved and as a result will not be displayed on the site.nilebox is not responsible for the correctness or incorrectness of the opinions published in this section. Displaying user comments on the site does not mean nilebox technical approval of the content of the comments; Therefore, respected users are requested not to make opinions the basis of their choices and decisions.

Terms and rules are posted in the user comments section

1. Choose a title that fits the text of your comment or review. A good title encourages users to read your comment.

2. User reviews should include the strengths and weaknesses of the product in practical use and personal experience, and the advantages and disadvantages should be summarized and included in the designated place. It is necessary to avoid exaggerating and exaggerating the advantages or disadvantages of the product as much as possible.

3. A proper criticism is a criticism that does not consider only the disadvantages or only the advantages; Rather, realistically examine the advantages and disadvantages of each product together.

4. Considering the difference in the level of different products and the major difference in their prices, it is necessary to review each product according to its price; Not absolutely.

5. In order to respect the time of site visitors, it is necessary to remove unnecessary content when writing a review and include only necessary and useful content in your review.

6. According to the structure of the comments section, refrain from asking questions or asking for guidance in this section and raise your question or request for guidance in the question and answer section.

7. Users posting comments are obliged to use respectful language and avoid insulting other users or other people. Obviously, any insult to a person or people and the use of inappropriate words will cause the user’s opinion to be disapproved.

8. The comments section of the site is different from the forums; Therefore, in order to maintain the structure, the topics outside the framework that has the mode of discussion and dialogue will not be approved.

9. All users have the right to publish their opinions on the site, subject to compliance with the rules; Therefore, even if you find an opinion far from reality, biased or wrong, you should not address the commenter or criticize him. Each user can only write his opinion and leave the judgment to the readers of the comments.

10. You can find out about price changes through the price change chart on the site; Therefore, do not mention the “price” amount in the comments section, do not ask about it and do not comment.

11. In your comments, avoid exaggerating or exaggerating the product’s strengths or weaknesses. Obviously, as much as possible, any exaggerated or far from reality opinion will not be approved.

12. Considering the site’s responsibility for the links in it, you should not post links to other sites in your comments. As far as possible, be careful not to link (send) other users to other sites and to include email or social network usernames.

13. Only comments related to the desired product will be approved; Therefore, do not raise miscellaneous and unrelated discussions with the product.

14. Users can comment on any part of nilebox in the relevant section; Therefore, do not write any criticism about the site or its services in the comment section.

15. Please note, do not post issues you are not sure about in the comments; Also, avoid reposting rumors or unreliable information about individual products.

16. It is better to record content in this section that is useful for site visitors; Therefore, avoid expressing any personal, irrelevant or unnecessary content in this section.

17. It is necessary to write down your comments and avoid abbreviations or colloquialism as much as possible. The use of written literature that can be displayed on the site requires the approval of users’ opinions.

Conditions for sending questions or answers:

– It is better to keep the questions and answers short and concise.

– To know the price changes, use the price change chart on the site and do not ask about “price” in the Q&A section.

– Avoid asking questions and answers about the address of other online stores and using links.

– Write your question only once under the desired product.

– Avoid registering personal information such as email, contact number and username of social networks in the question and answer section.

Note that comments or questions and answers should only be related to the product, so for follow-up or questions about ordering or using after-sales services, contact Digikala customer affairs (phone number – 00989387388338) on WhatsApp. or through the “Contact Us” form by selecting the subject of order tracking or after-sales service.
To send other requests or suggestions, criticisms or complaints, use the form on the “Contact Us” page or send an email to info@nilebox.com.